Store

Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.retreatmarket.com.

We process your personal information to run our business and provide our users with the services. By accepting our Terms of Use, you confirm that you have read and understand this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any of our members or third-party websites and apps.

By using this website, you acknowledge that Retreat Market will use your information in the United States and any other country where Retreat Market operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. 

1. PERSONAL INFORMATION

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Retreat Market uses Cookie Technologies to recognize your logged-in state on our website, to understand what purchases members and visitors are interested in, to make Retreat Market sites function for you, and to help your browsing experience and use of the website, services, and Apps feel more customized. 

  • Log files track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is called Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through Retreat Market (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

- Communicate with you.

- Screen our orders for potential risk or fraud.

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use data analytics software to help us understand how our customers use our website, to ensure functionality and to improve our services. This way we can learn about the types of products that you’re interested in from your browsing and purchasing behavior on the website or Apps and use such information to suggest potential purchases as a result. As a core part of our services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases.

2. LEGAL CONSIDERATIONS

 

Retreat Market may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, including to collect a debt, or a material violation of our policies (including our Intellectual Property Policy); to comply with a subpoena, court order, legal process, regulation, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, or violations of Retreat Market's Terms of Use.

 

For example, if permitted due to the forgoing circumstances, your information may be shared with tax authorities or other governmental agencies. In the cases set out above, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims or to facilitate the collection of taxes and prevention of tax fraud. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

2. CONSENT


When you provide us with personal information to make a transaction, place an order, verify your credit card, arrange for a delivery or return, we imply that you give us permission to collect it and use it for that specific reason only.

When you place an order through Retreat Market, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We rely on consent for targeted online and offline marketing including through tools like Facebook Ads and Google Ads. We may advertise our services and products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook, Google, and other partners. These partners have their own privacy policies and consent mechanisms for their customers, in addition to Retreat Market's controls. 

You have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. You may also withdraw your consent for us to contact you and use or disclosure of your information, at anytime. If you would like to exercise this right, please Contact Us

3. HOST

Our store is hosted by Wix. They provide the online e-commerce platform that allows us to offer our products and services to the World. Your data is stored through Wix's data storage and the general Wix application, on a secure server protected by a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. Your purchase transaction data is stored only until the transaction is finalized. After that, your purchase transaction information is deleted. 
Retreat Market stores no sensitive credit card information.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

4. SECURITY

To protect your personal information, we take reasonable precautions and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. For example encryption is used for certain information (such as credit card numbers). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence. This website is not intended for individuals under the age of 18.

Retreat Market requires all members and guests to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Retreat Market services only if they have permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use the services. You are responsible for any and all account activity conducted by a minor on your account.

6. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, please Contact Us.

Wholesale Inquiries

For any wholesale inquiries please Contact Us

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments